Making a Complaint

Last Updated: Friday, 21 November 2025

We are committed to providing high-quality care. If you are unhappy with any aspect of our service, you have the right to make a complaint. Making a complaint will not affect your care or treatment.

How to Make a Complaint
You can make a complaint in any of the following ways:

Online: Via the box below.
Email: igpc.admin@livgp.nhs.uk
Post: FAO iGPc, Rocky Lane Medical Centre, 80 Rocky Lane, L16 1JD.


If you need support to make a complaint, please let us know- We can provide information in large print, easy-read, or other languages. You can also ask for an interpreter.

If you are complaining on someone else’s behalf we will need their written consent before we can discuss their care with you.

What Happens Next

  • We will acknowledge your complaint within 5 working days.

  • We aim to provide a full response within 30 working days. If we need more time, we will keep you updated.
  • Your complaint will be handled confidentially and will not be recorded in your clinical notes.